About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

(a)  advertising – we use cookies to help us to display advertisements that will be relevant to you, cookies used for this purpose are: DoubleClick;

(b)   analysis – we use cookies to help us to analyse the use and performance of our website and services, cookies used for this purpose are: Google Analytics, Google Adwords Conversion tracking, Microsoft Bing Ads Universal Event Tracking (UET) tracking cookie – _ga, _gid, _gat; gwcc, _uetsid

(c)   cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally, cookies used for this purpose are: CookieConsent- catAccCookies;

(d)   Marketing automation and management – we use cookies to serve content that may be of interest to the user and to understand when individuals from our database revisit our website, cookies used for this purpose are:  HubSpot – _hstc, _hssrc, hubspotutk, _hssc

(e)  live chat communication – we use cookies to offer a live chat module for our user’s convenience, cookies used for this purpose are: SnapABugRef, SnapABugHistory, SnapABugRef,

(f)  Pop-ups and to serve dynamic content, cookies used for this purpose are: modal_shown

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/

We use HubSpot for marketing automation and to allow users to download content. This service uses cookies for serving popups and adding data provided in our contact forms to our customer relationship management tool. You can view the privacy policy of this service provider at https://legal.hubspot.com/privacy-policy

We use Double click to allow us to carryout remarketing campaigns using Google Adwords. You can view the privacy policy of this service provider at https://policies.google.com/privacy

We use Snap Engage live chat tool to allow us to offer website users the opportunity to communicate with us through an online chat portal. You can view the privacy policy of this service provider at: https://snapengage.com/security/ and https://snapengage.com/privacy-policy/

We use Bing Advertising to allow us to collect data on users who complete any of the conversion types we track. This information is used to help determine the effectiveness of some of our marketing activities. You can view the privacy policy of this service provider at https://advertise.bingads.microsoft.com/en-gb/resources/policies/microsoft-bing-ads-privacy-policy

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)     https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website